Refund and Returns Policy

At Surge Cricket, we are committed to providing quality cricket equipment, professional services, and excellent customer support. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

We accept returns for eligible products within 14 days of the original purchase date.

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Be returned with all original packaging, labels, and accessories.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customised or personalised cricket bats and equipment.
  • Products that have been used, damaged, or altered after delivery.
  • Gift cards or promotional items.
  • Services that have already been completed, including bat repairs, knocking-in, oiling, handle replacement, and other workshop services.

3. Damaged or Incorrect Orders

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

 

If approved, your refund will be processed using your original payment method. Please allow several business days for the refund to appear in your account, depending on your financial institution.

 

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

5. Exchanges

We are happy to exchange eligible products where stock is available. If you wish to exchange an item for a different size or product, please contact us before returning your order.

6. Bat Repair & Coaching Services

Due to the nature of our professional services, refunds cannot be provided once work has commenced or the service has been completed.

 

If you have any concerns regarding a completed service, please contact us and we will work with you to resolve the issue.

7. Return Shipping

Unless the return is due to an incorrect, faulty, or damaged item, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

 

If you have any concerns regarding a completed service, please contact us and we will work with you to resolve the issue.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Surge Cricket
Southern River, Western Australia
Email: info@surgecricket.com.au