Surge Cricket Warranty Policy

Simple, practical warranty support for our handcrafted cricket bats and equipment.

Quick Warranty Overview

Warranty Period Covers Bat ID Claims
6 months from the date your bat leaves our workshop Defects in workmanship and materials Located at the top of the handle binding surgecricket@gmail.com

About your bat

Willow is a natural, soft material that changes with use. A bat’s lifespan depends on the amount and intensity of ball impact. Normal wear, dents and play-related damage are not necessarily manufacturing defects.

What is not covered

  • split-toe damage caused by digging out a yorker
  • high-impact edge damage
  • damage caused by low-quality or unusually hard cricket balls
  • water damage
  • normal wear or damage caused by improper preparation, protection or maintenance

Make a warranty claim

Ian, our founder and bat maker, assesses returned bats based on their age, damage, condition and maintenance.

surgecricket@gmail.com

  • Clear photos and a brief description of the damage
  • Proof of purchase
  • Your bat ID
  • Your contact details

We may ask you to return the bat for assessment. We will confirm whether the claim is covered and explain the available remedy.

Postage

Inbound and outbound postage is not covered by this voluntary warranty. Return carriage is charged at cost and may be paid by PayPal or PayID.

Other product warranties

Protective equipment and kit bags include a 6-month warranty covering split seams or stitching.

Australian Consumer Law

This warranty is additional to the rights and remedies available under the Australian Consumer Law, which cannot be excluded, restricted or modified.

At Surge Cricket, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Postal address (if required)
  • Information submitted through enquiry or contact forms
  • Any other information you choose to provide

We may also automatically collect certain non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • Website usage statistics

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and customer support requests.
  • Provide information about our products, services, coaching programs, and events.
  • Process bookings and service requests.
  • Improve our website and user experience.
  • Send updates, promotional offers, or newsletters (only if you have chosen to receive them).
  • Comply with legal obligations.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and remember your preferences. You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers who assist us in operating our website, processing enquiries, delivering services, or complying with legal requirements. These providers are required to keep your information secure and confidential.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where applicable.
  • Request details of the information we hold about you.

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our coaching programs are available for junior players; however, personal information relating to children should only be submitted by a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Surge Cricket
Southern River, Western Australia
Email: info@surgecricket.com.au